Professional Web Designer and Front End Developer looking to obtain a position that will allow me to utilize my experience, communications skills, and knowledge of the industry as a creative mind, as well as continue to grow my passion, interest, and skills in a professional environment

su4 logo

SignUp4

Creative Specialist, SME
Aug 2014 - Present
  • Review, prioritize, and track digital assets from partner submission to the delivery of the content to the team or asset destination.
  • Act as Sales Engineer or internal SME (subject matter expert) and assist sales in product demos and creation of demo sites.
  • Travel onsite with Sales Management as SME to assist with live demos.
  • Assist Sales in demonstrating and configuring SignUp4 products to fit prospect needs or requirements.
  • Work with Creative Manager and Team to develop marketing materials and collateral.
  • Effectively communicate and execute across several cross-functional teams.
  • Work with clients to create branded site frameworks.
  • Independently execute and use discretion to escalate issues in a timely and appropriate manner.
  • Build and implement HTML/CSS/JavaScript/JQuery driven templates and template designs to be used in production for use by clients.
  • Product expert on BYO sites and HTML/Scripting related issues.
  • Be an expert on all products system currently offers as well as ones newly implemented.
su4 logo

SignUp4

Training Specialist
Feb 2014 - Aug 2014
  • Conduct end-user and/or management training to ensure smooth software installation and minimize post installation support issues.
  • Act as Sales Engineer or internal SME (subject matter expert) and assist sales in product demos and creation of demo sites.
  • Travel onsite with Sales Management as SME to assist with live demos.
  • Partners with and drives relationships with internal and external subject matter experts to gather content for curriculum development.
  • Develop strong relationships with key client partners in regards to their specific training initiatives.
  • Manage training project related documents and source files. Ensures all documents are complete, current and stored appropriately.
  • Demonstrate extensive knowledge of current learning principles and the requirements for development and implementation of appropriate training solutions and intervention.
  • Manage software implementation projects for domestic and international clients.
  • Submit documentation for training outlines and client specific business and reporting requirements.
  • Consult with clients to determine and review software, or system functional specifications and obtain initial client sign-offs prior to system installations.
  • Train domestic and international clients on Event Management, Travel Management, and Spend Management service platforms and web products.
  • Conduct end-user staff and/or management training to ensure smooth installation processes and minimize post-installation support issues.
  • Address client issues and obtain final client sign-offs to validate their satisfaction with their new system(s).
  • Build and implement HTML/CSS/JavaScript driven templates and template designs to be used in production for use by clients.
  • Product expert on BYO sites and HTML/Scripting related issues.
  • Handle all custom Scripting solutions for clients and escalated issues.
  • Be an expert on all products system currently offers as well as ones newly implemented.
su4 logo

SignUp4

Senior Lead ASR
Jan 2013 - Feb 2014
  • Help manage ASR team.
  • Assist team by being a product expert and answering any questions team has about system.
  • Be an expert on all products system currently offers as well as ones newly implemented.
  • Handle escalated calls and issues with system.
  • Write custom JavaScript solutions for escalated issues.
  • Product expert on BYO sites and HTML/Scripting related issues.
  • Travel and provide onsite Training to Clients.
  • Attend daily meetings with managers to go over any system updates/issues and maintain communication throughout departments.
  • Handle paid requests for Custom Script solutions.
  • Review and help approve help documentation.
su4 logo

SignUp4

Client Services Representative
Jun 2012 - Jan 2013
  • Delivered functional and pro-active management of SignUp4’s Event Management System (EMS), both existing and in development, for client satisfaction, retention and end user’s new and repeat business opportunities.
  • Constructed and maintained positive, long term business relationships with all clients, both internal and external, for the purpose of delivering consistent exemplary service to the impacted end user.
  • Tracked, expedited, coordinated, and monitored client’s requests and inquiries through SignUp4’s internal CRM systems.
  • Triage issues appropriately to maintain Master Service Level agreement.
  • Prioritized time to complete assigned tasks weekly while maintaining a focus on productivity and customer satisfaction.
  • Utilized logging tools to accurately document conversations and/or correspondences throughout the day.
  • Managed work to ensure timely resolution of customer issues and keeps management informed of escalated issues and status.
  • Quickly learned and was able to instruct on all system products.
  • Taught classes to current clients, instructing them on best practices and how to properly utilize the tools that product supplied.
BeRecruited logo

BeRecruited

Marketing Intern
Aug 2011 - Oct 2012
  • In charge of customer service and maintaining positive customer relationships, duties include assisting customer queries in a timely manner, problem solving, providing detailed information on services provided, and generating repeat business through successful follow up.
  • Work with new customers in the development of new accounts.
  • Ensure a quality experience by working closely with college coaches.
  • Write weekly blogs to provide athletes with positive information.
  • Cost-effectively market our brand by regularly posting engaging social media content.
  • Provide design and content suggestions to improve the product and business model.
  • Maintain positive customer relationships by fielding all support issues.
  • Create and push monthly social media content calendar.
  • Measure marketing effectiveness by generating and analyzing a monthly report.
Cricket Gallery logo

The Cricket Gallery

Assistant Director
May 2008 - Jun 2012
  • Support development and implementation of web based retail operations.
  • Design and develop graphics, logos, and images.
  • Support setup of office environment and equipment with focus on improving fulfillment process.
  • Support hands on aspects of the business including: scanning of animation cels, web merchandising, packing and shipping of art pieces, and logistics management.
Galloway logo

The Galloway School

Graduate Assistant to Athletics Department
Aug 2010 - May 2012
  • Assist in the creation, design, and product placement of new school logos.
  • Update schools website and social networking accounts with current schedules (game and practice) and results.
  • Maintain active and healthy relationships with students and parents.
  • Assist with all administrative and promotional duties.
  • Assist in arranging the use of all playing fields and athletic facilities.
  • In charge of game management, including setup, breakdown, and regular administrative duties.
  • Attend to game management and facility duties such as field preparation and crowd management on game days.

-Mantra-

Life is a puzzle, solve it

Adobe Creative Suite

HTML, HTML5

Javascript, JQuery, C++, Bootstrap, Angular

CSS, CSS3

GSU logo

Georgia State University

Master's degree Sport and Fitness Administration/Management 2010 - 2012

Oglethorpe logo

Oglethorpe University

Computer Science and History 2005 - 2008

Activities: Phi Kappa Psi, Oglethorpe University Mens Basketball

Galloway logo

The Galloway School

Michael Sabani
Creative Manager at SignUp4

Gwinn is an amazingly talented web developer and creative specialist. He has a very good visual aesthetic and his work is always clean and very well designed. As a Subject Matter Expert he is above par, and his ability to quickly learn the concept behind a software and its practical applications is outstanding. Gwinn's innovation skills and work ethic shine with his ability to assess a client's needs and deliver solid and workable solutions while still holding to a set delivery date. His talents include working very well as a full member of a team while also being able to take a project and run with it without micromanagement. Gwinn is an excellent Creative Specialist and is an incredibly valuable and integral member of my team.

Michael Sabani